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Do-nothing scripting: the key to gradual automation

https://blog.danslimmon.com/2019/07/15/do-nothing-scripting-the-key-to-gradual-automation/

Every ops team has some manual procedures that they haven’t gotten around to automating yet....

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No observability without theory

https://blog.danslimmon.com/2019/05/03/no-observability-without-theory/

When we look for concrete things we can do to increase observability, it almost always comes...

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An Incident Command Training Handbook

https://blog.danslimmon.com/2019/06/24/an-incident-command-training-handbook/

One of the first jobs I took on at Hashicorp was to create a training document for our corps of...

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The Latency/Throughput Tradeoff: Why Fast Services Are Slow And Vice Versa

https://blog.danslimmon.com/2019/02/26/the-latency-throughput-tradeoff-why-fast-services-are-slow-and-vice-versa/

Special thanks to the graceful and cunning Ben Ng for consulting on this post. I’m finally...

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Believing in the value of conceptual labor

https://blog.danslimmon.com/2019/05/07/believing-in-the-value-of-conceptual-labor/

Ideas are funny things. It can take hours or days or months of noodling on a concept before...

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Stop apologizing for bugs

https://blog.danslimmon.com/2019/08/02/stop-apologizing-for-bugs/

Look out, honey, ’cause I’m using technology Ain’t got time to make no apology The Stooges,...

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Ticket Cutoff Ages Are Silly

https://blog.danslimmon.com/2017/07/06/arbitrary-ticket-cutoff-times/

A maximum ticket age seems like a good idea. Big ticket backlogs are demoralizing, and it's...

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What makes a good alert?

https://blog.danslimmon.com/2017/10/02/what-makes-a-good-alert/

Ever since the late 2000s, I’ve been implementing “alert review” processes on ops teams. As a...

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Latency- and Throughput-Optimized Clusters Under Load

https://blog.danslimmon.com/2019/03/25/latency-and-throughput-optimized-clusters-under-load/

It’s good to have accurate and thorough metrics for our systems. But that’s only where...

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The paradox of the bloated backlog

https://blog.danslimmon.com/2019/03/28/the-paradox-of-the-bloated-backlog/

I want to point out a paradox you may not have noticed. A team of software engineers or SREs...

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Takeaways: managing attention with stacks

https://blog.danslimmon.com/2021/03/21/takeaways-managing-attention-with-stacks/

Last week I wrote about a system I’ve been using to manage my attention. It’s inspired by the...

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Managing attention with stacks

https://blog.danslimmon.com/2021/03/15/managing-attention-with-stacks/

I have ADHD and anxiety. They interact, and it’s impossible to say where one ends and the other...

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